Members of an association’s leadership team will bring a variety of leadership experience and training to their positions. The proficiency of an organization’s leadership team depends on the skills of the individuals who are serving in the various leadership roles. It is important for an organization to ensure that everyone serving in a leadership position share the same philosophies and values when it comes to making decisions and performing in a leadership role. For this reason, Roger offers customized programs allowing an association to tailor its leadership training to the needs of the team and the resources available.

1. Role of the leader –

  • Serving the association rather than satisfying personal agenda
  • Responsibility of leaders to delegate and respect authority that they have delegated
  • Discuss the REALTOR® Association Models Planning Tool

2. Developing high-performing teams

  • Phases of team development
  • Trust and respect between team members
  • Traits of dysfunctional teams

3. Conducting meetings that produce positive results

  • Role of the meeting manager
  • Establishing meeting protocol
  • Evaluating all meetings

4. Managing conflict

  • Leaders need to be assertive and able to work with passive and aggressive personalities
  • Providing feedback to “problem” volunteers; getting a commitment to change behavior

5. Goal-focused leadership

  • Role of the board of directors in delegating and overseeing work
  • Pros and cons of committees and work groups

6. Recruiting volunteers

  • Matching the talent needed to the skills required to complete the task(s)
  • Personally recruiting a volunteer – who does it and what are the best ways to do it?
  • Conducting volunteer information days at the local level

7. Positive leadership

  • Understanding the decision-making process and decision-making personalities
  • Differentiating between “competitors” and “collaborators”
  • Developing a culture of collaboration
  • Dealing with leaders/volunteers who constantly act as “competitors”

8. Selecting and developing effective leaders

  • Skills required to serve at various levels of leadership
  • Defining the role of staff and role of volunteers in an association

The following is a two-day training event designed for both experienced volunteer leaders as well as volunteers who are moving into their first leadership roles. The program is ideal for an organization that wants to ensure that all members of its leadership team share the same philosophy and culture. 

Course Overview                              

When a REALTOR® assumes leadership responsibilities at the state or local association level, a specialized set of skills must be mastered in order for the individual to be effective. The content of the Leadership Symposium is designed to provide participants with an awareness of the universal principles of leadership along with opportunities to apply their skills in small group exercises.

Many people come to their leadership positions with a sophisticated understanding of the real estate business, and highly developed skills as practicing, licensed professionals. In their roles as leaders, however, their value to the REALTOR® organization comes from their ability to lead others to do what is required in order for the association to achieve its goals.

The Leadership Symposium provides a clear and straightforward summary of the essential information needed for leaders to perform effectively in this complex and challenging role.

Leadership Symposium Topical Outline

Ownership vs. Stewardship

  • Understanding the role of the volunteer leader

Building and Leading High Performing Teams

  • Characteristics of high-performing teams
  • Developing effective teamwork
  • Motivation and participation
  • Empowerment levels

Making Meetings Work

  • Process functions
  • Decision-making structure
  • Behaviors in meetings – constructive and destructive
  • Addressing common problems with meetings

Implementing Your Visions

  • Purpose of planning
  • Planning cycle
  • Characteristics of a good plan
  • Aspirations vs. goals

Leading Volunteers to Perform

  • Holding others accountable
  • Managing conflict
  • Effort vs. outcome
  • Conflict-resolution model

Engaging and Retaining Volunteers

  • The high-performer model
  • Where to look for volunteers
  • Suggestions for recognizing volunteers
  • Understanding volunteer motivation

Managing Member Expectations

  • Challenges of mandatory membership
  • What determines members’ expectations
  • Creating perceived value

Creating a Perception of Value

  • How members determine value
  • Keys to creating value in your association
  • Treating REALTOR® memberships as a business

Specialty Programs - 30 to 40 minutes in length – can be presented onsite or as a webinar.

Avoiding ‘Death by a Thousand Meetings’ in Your Association 

The best way to insure that your members won’t volunteer to work for your association is to force them to sit through meetings that are poorly run or have no purpose. In this fast paced session Roger Turcotte will share his ‘5 Keys to Training Meeting Leaders’ that you can use to train your volunteers before allowing them to lead a meeting. Roger will also explain why every meeting must be evaluated and he will provide you with three evaluation tools that you can bring back to your associations.

If your association ever conducts meetings that aren’t necessary; or if your association has volunteers who agree to serve on a committee only to disappear after they attend a few meetings; or if your association has meeting leaders who feel that they know more than anyone else on the committee then this session is perfect for your next leadership conference.

Reengineer Your Association Leadership

The decisions that your volunteer leaders make determine the value that your association has in the lives of its members.  In this fast paced session, Roger explains how using the ‘Four Principles of Relevance-Based Leadership’ will help to keep leaders focused on what matters to their members rather than what benefits the leaders.  This is a difficult topic that must be addressed for associations to succeed in the future.

Preparing Your Volunteers to Lead

Do you ever find yourself at wits end with one or more of your volunteer leaders? Do you sometimes wish that your relationship with your volunteers was more productive? This program will provide you with techniques that you can use to help your volunteers develop the specialized skills that leaders require. You will learn how to overcome the challenges that often exist between staff members and volunteer REALTORS®. Lower your stress level and increase the efficiency of your association!

Turning Members Into Raving Fans

REALTOR® membership offers incredible value to the real estate practitioner. However, association leaders are constantly frustrated by the fact that many of their members see little, if any, value in their membership. In this fast-paced program, Roger will explain why this phenomenon exists and provide you with highly effective solutions that you can implement immediately upon returning from the conference.

Effective Committees and Work Groups – Seven Keys to Success

REALTORS® won’t volunteer if the meetings they attend are a waste of time. This solution-based program addresses the importance of defining the work that needs to be done before a committee or work group is formed. In explaining the key components to developing high-performing committees/work groups, Roger will provide attendees with real-world solutions to the problems that associations are facing every day in managing committees and work groups. 

If You Can’t Sell It – Don’t Build It

“Build it and they will come” might have worked in the movies, but it doesn’t work in the association world. Members only derive a benefit from a resource when they use it, and the only way members will use a product/service or attend an event is if it is marketed effectively. This session will provide association executives the tools needed to create effective marketing plans that convey strong marketing messages to a targeted audience using the most effective medium available.   

Strategic Plan Facilitation

Roger’s work in the area of strategic planning is guided by his belief that an effective strategic plan is one that every member can read, understand, and implement.

Roger’s many years of facilitating group meetings and strategic planning sessions have given him an understanding of and a respect for the role of a professional facilitator. When facilitating a strategic planning retreat, Roger provides the guidelines and direction required to create and maintain a productive working environment. He also respects the fact that a facilitator should help a team navigate the planning process without attempting to influence the outcome arrived at by the group.

In order for an organization’s plan to be truly representative of its membership, its planning team must include members at large, as well as staff and volunteer leaders. Roger is skilled at working with group members who enter the planning with a skeptical, cautious, or negative attitude.  

As a planning consultant, Roger also works with groups that choose to not hire an onsite facilitator to guide them through the planning process. In this role, Roger works with the individuals responsible for the strategic planning retreat to help them select the members of the planning team, develop the retreat agenda, and select a planning process that will create the desired outcome.  

Further information may be found here.

Meeting Facilitation

In addition to facilitating strategic planning retreats, Roger works with associations in facilitating meetings that address singular issues such as problem solving, conflict resolution, change implementation, and resource allocation. As an independent third party, Roger’s facilitation skills create an environment in which people focus on solving problems in an atmosphere that is non-threatening, and ensures that everyone’s opinions are heard and respected.